Laylajoy Scoop

A: LAYLAJOY.com wants you to love your purchase! If you are not delighted with your selection, return the item within 14 days of receipt, and we will gladly refund your original form of payment. Simply follow the guidelines found in the Returns & Exchange portion of our site.

A: We currently DO NOT offer gift cards at this time. Please check back soon!

A: NO! - We do not ship to multiple addresses at this time. If you would like items to go to separate addresses, please place separate orders for each of the addresses.

A: If you are interested in finding out the status of your order or want to track your shipment, please go to our home page www.laylajoy.com log in and click on ‘My Orders' to view your Order History.

You can also track your shipped order by referring to your order confirmation for the FEDEX tracking number. Then enter your tracking number on the website at www.Fedex.com to track your shipment.

A: Placing an order with laylajoy.com is easy. Simply follow the steps below:

• Add an item to your shopping bag by selecting “add to bag” button on the item's product page.
• When you proceed to checkout you will be shown your shopping bag for review. Make all necessary changes her then click on “checkout."
• Follow the instructions as you proceed through the steps until your order has been confirmed. You'll know your order is complete when you see your confirmation order number.
• You will receive two (2) e-mails following the placement of your order. The first will confirm again that your order was received. The second will confirm your order was shipped and will contain a FEDEX tracking number which you can use to determine the status of your package.

Should any of your items be out-of-stock or discontinued, you will receive an additional e-mail detailing the specific status of each item in question.

Please note: It is the policy of Laylajoy.com to process all orders expeditiously, Occasionally an order may need to be placed on hold. If this happens, we will contact you within one (1) business day to verify all necessary information and complete the order process. Necessary information might include a correct credit card number or expiration date, a question about a shipping address or an unexpected inventory issue.

Once you have been contacted, LAYLAJOY INC reserves the right to cancel the order after ten (10) business days if no response is received.

A: Simple click on the "Register" link at the top right of any page at www.laylajoy.com and follow the simple steps.

A: YES! It is safe to use your credit card at www.laylajoy.com. Protecting your personal information is very important to us. In our shopping checkout process, we use a Secure Socket Layering (SSL). This is the industry-standard encryption technology which ensures the safety and security of your online order. When the letters “http” in the url change to “https”, the “s” indicates you are in a secure area employing SSL technology. Your browser may also give you a pop-up message that you are about about to enter a secure area. Additionally, you can identify the secure mode if you see either a solid key icon or a locked padlock icon at the lower portion of your browser window. And our site is certified by Authorize.net

A: If you have forgotten your password, we can help! When you register at laylajoy.com, we ask you to provide a password recovery answer to a question you select. If you ever have trouble remembering your password, we will prompt you to enter the answer to the question you selected. Once you enter the answer to the question we will e-mail your password to you.

A: We want you to be completely satisfied with your order.
If you are unsatisfied for any reason, please see the Returns & Exchange portion of our site. Returns or Exchanges on SALE merchandise are not accepted.

A: Laylajoy.com offers various shipping options for delivery within the United States. We have now included International shipping to Canada and all destinations using EURO currency. At this time however, we do not ship to P.O. Boxes, APO addresses or US territories. All domestic packages are shipped via FEDEX and we offer the various shipping options which can be found at Check Out.